Privacy Policy
Last updated: 31/01/2026
1. Background
KYG MACHINERY LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website (the “Site”), contact us, or request information from us.
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are (Data Controller)
Company name: KYG MACHINERY LTD
Company number: 17001882
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact email: support@kygmachinery.co.uk
We are the data controller for the personal data described in this Privacy Policy.
3. What This Policy Covers
This Policy applies to personal data we collect:
- when you browse our Site;
- when you contact us (e.g., via forms, email, phone, messaging);
- when you request quotations, product information, or support.
Our Site may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices.
4. Personal Data We Collect
4.1 Data you provide
We may collect:
- Name
- Email address
- Phone number
- Company name / job title (if provided)
- Delivery/billing information (if relevant to a quote or order)
- The content of your enquiry and any attachments you send (e.g., specifications, photos, drawings)
4.2 Data collected automatically
When you use the Site, we may collect technical and usage data, such as:
- IP address
- Browser type/version and device information
- Pages visited, time spent, referring page/source
- Approximate location (city/region level)
This data is typically collected through cookies and similar technologies (see Section 11).
4.3 Special category data
We do not intend to collect special category personal data (e.g., health, religion). Please do not send such information to us.
5. How We Use Your Data
We may use your personal data to:
- respond to enquiries and provide information you request;
- prepare quotations, proforma invoices, and related documents;
- provide customer support and after-sales assistance;
- operate, maintain, and improve the Site (performance, analytics, security);
- prevent fraud, abuse, and unauthorised access;
- comply with legal and regulatory obligations (e.g., record-keeping where applicable).
6. Legal Bases for Processing
We process personal data under one or more of the following legal bases (as applicable):
- Legitimate interests: to respond to enquiries, operate and secure our business and Site.
- Contract / steps to enter a contract: where processing is necessary to provide quotes, invoices, supply goods/services, or related communications.
- Legal obligation: where we must retain certain records for legal, accounting, or regulatory purposes.
- Consent: where required (e.g., non-essential cookies or marketing communications, where applicable).
7. Marketing
We will only send marketing communications where permitted by law and, where required, with your consent.
You can opt out at any time by contacting support@kygmachinery.co.uk.
8. How Long We Keep Your Data (Retention)
Enquiry data: We will retain your enquiry records until you ask us to delete them, unless:
- we are required to keep certain information to comply with legal obligations; or
- we need to retain it to establish, exercise, or defend legal claims; or
- there is an ongoing business relationship where retention remains necessary.
We periodically review the data we hold and may delete or anonymise information that is no longer needed, even if no deletion request is made.
9. How We Store and Protect Your Data
We use appropriate technical and organisational measures to protect your personal data, which may include:
- access controls and least-privilege permissions;
- secure hosting and backups;
- security monitoring to reduce risk of unauthorised access.
No system is completely secure, but we take reasonable steps to protect your data.
10. Who We Share Your Data With
We may share personal data with trusted third parties where necessary, such as:
- website hosting and IT service providers;
- email and communications providers;
- logistics/shipping partners (where needed for delivery);
- professional advisers (accountants, legal advisers, insurers);
- authorities where required by law.
Where third parties process data on our behalf, we take steps to ensure they handle it securely and only for permitted purposes.
11. Cookies and Similar Technologies
Our Site may use cookies and similar technologies.
- Essential cookies help the Site function and keep it secure.
- Non-essential cookies (e.g., analytics/marketing cookies) are used only where you have provided consent (if a cookie banner is enabled).
You can manage cookie preferences through any cookie banner (if available) and/or your browser settings. Disabling cookies may affect Site functionality.
12. International Transfers
Some service providers may process personal data outside the UK. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place as required by applicable law.
13. Your Rights
Subject to applicable law, you have rights including:
- access to your personal data;
- correction of inaccurate data;
- deletion (in certain circumstances);
- restriction of processing;
- objection to processing;
- data portability (in certain circumstances).
To exercise any of these rights, contact support@kygmachinery.co.uk. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the UK data protection regulator: the Information Commissioner’s Office (ICO).
14. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Email: support@kygmachinery.co.uk
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.